Free Lifetime Warranty

We stand behind the quality and craftsmanship of our jewelry. Lightmark Jewelry offers a free lifetime warranty against manufacturing defects on all Lightmark Jewelry fine jewelry.

If you experience damage to your purchase due to manufacturing, we recommend you Contact us so we may evaluate your piece. Customers in the US will receive free return labels. For customers outside of US, a $50 deposit will be taken before the shipment of your item to Lightmark Jewelry for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, Lightmark Jewelry will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Lightmark Jewelry will void the warranty. Lightmark Jewelry will replace any damaged fine jewelry within 30 days of purchase. Outside of those 30 days, Lightmark Jewelry will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

Lightmark Jewelry also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft.

Taxes

Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.

For US Orders, Lightmark Jewelry collects sales tax on orders shipped to addresses in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin, and Wyoming. For orders shipped to Canada, the UK, or Australia, Lightmark Jewelry collects the relevant GST/PST/HST/VAT based on the country/province that the order is being shipped to. There may be additional duties for orders shipped to other area. For orders shipped to the UK, Lightmark Jewelry collects the relevant duties for each order. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships.